USER SATISFACTION SURVEY OF PUBLIC LIBRARY: A STUDY OF DISTRICT LIBRARY, JHUNJHUNU, RAJASTHAN

Abstract

Users are the vital component of any library. The purpose and objective of any library is the identification and fulfillment of the needs of their patrons and to meet their satisfaction level. While speaking about the public libraries it is more difficult for the public libraries to fulfill the needs of their wider audiences. This paper based on the survey of District public library, Jhunjhunu, Rajasthan mainly focuses on the services provided by District Public Library, Jhunjhunu and satisfaction level of the patrons towards these services. The study also emphasizes to support the librarians, information scientists and the management in categorizing the potential users of library as well as their information needs. The present study thus designed a Descriptive questionnaire and applied random Sampling Technique among 300 users of the library. Out of which 250 questionnaires were received from respondents. The findings of the study reveals that the library is playing vital role in providing services and facilities to their clientele to some extent but there are many areas need to be reviewed to meet the expectations and scholarly needs of the society.